Returns & Refunds
Effective version: 2026-10-06
Standard products
For non-personalized products, contact info@mrowlcustomdesigns.com within 30 calendar days after delivery or collection to request a return. Items should be unworn, unwashed and in their original condition, with tags where supplied. We will provide return instructions and an approved return address. Do not ship a return before contacting us. For a change-of-mind return, you pay return shipping; the original delivery charge is non-refundable unless required by law. We do not charge a restocking fee.
Personalized and made-to-order goods
Items made with your custom text, artwork, logo or individually approved specifications are not eligible for change-of-mind returns once made. This exception does not apply to defective, damaged, incorrect or misdescribed items, or to any mandatory legal right. Choosing a standard offered size or color alone does not make an otherwise standard product personalized.
Incorrect or defective items
Contact info@mrowlcustomdesigns.com as soon as you discover a problem and include your order number and a description. Photos help us investigate but do not remove applicable rights. Where we are responsible, we will arrange a suitable replacement, repair or refund and cover reasonable approved return delivery costs.
Refund method and timing
Approved refunds go to the original payment method. We aim to initiate an approved return refund within 7 business days after receiving and inspecting the return. Your bank may take additional time to post the credit. Refunds for cancelled or unshipped goods will be issued within applicable legal time limits. Any mandatory faster deadline takes priority.